"Licensing for this product has stopped working" Fix

09/10/2009

6 Comments

 
I just recently got a new MacBook Pro, migrated my data over from my old laptop with Time Machine, and upgraded to Snow Leopard. Everything worked great, except Fireworks CS3, which wouldn't start and spit out the message: "Licensing for this product has stopped working".

After a couple hours of fiddling around and troubleshooting, I finally came up with a solution:

On the old laptop:
  1. Open Fireworks and go to Help -> Deactivate...
  2. Complete the deactivation process.
On the new laptop:
  1. Uninstall Fireworks.
  2. Move the "/Library/Application Support/Adobe", "/Library/Application Support/FLEXnet Publisher" and "/Library/Preferences/FLEXnet Publisher" folders somewhere else (you probably should keep them around somewhere just-in-case everything goes bad).
  3. Install Fireworks.
  4. Open Fireworks. It should ask you for your license key, and work!
Hope this helps someone else save a few hours of frustration...
 


Comments

Nathan link
09/11/2009 03:49

I'm probably going to be getting a new Mac Pro or iMac sometime in October, so thanks for the heads up- I'll probably need to check back here when I do in case my adobe products "stop working."

HID link
09/29/2009 19:39

Wow you had to deactivate it from one computer to make it work on the other?

puneet
10/19/2009 05:35

Deleted the HD/Library/Preferences/FLEXnet Publisher folder
Ran the CS3 installer with all items unchecked
That worked after a restart.

RAM_Doubler
10/25/2009 21:17

thanks for the tips! - I deleted both FLEXnet folders and ran the Adobe License Recovery tool. It rewrote the missing files and everything (finally!) started working again...

blacart.com
10/27/2009 12:10

after reading the above comments and doing these myself they worked!!!! Only solutions out of every one on the net that worked!

Stefan
11/01/2009 09:51

Ditto for RAM_doubler. After a Time Machine restore to a new Macbook the Adobe instructions alone did NOT work.

Trashing both FLEXnet folders, in /Library/Application Support/ and in /Library/Preferences/, and then running the Adobe License Recovery script did the job. After re-entering the serial number in the first application (Photoshop) everything else worked again as before the macbook change.

No reinstall needed.


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